Job Vacancy Executive Customer Care Jurong East January 2019 Newest DKSH

Information of Job Vacancy

Title of Job : Job Vacancy Executive Customer Care Jurong East
Company Name : DKSH
Placement : Jurong East
Date : 12 months ago ---> EXPIRED !
Expired : Yes

Job Vacancy Executive Customer Care Jurong East 2018 DKSH. Good Morning for the loyal visitors who are hunting job. Hopefully not despair stop to find a job that fit with desire your needed. Indeed sometimes find a job that appropriate is convulated in this year. On this occasion, the admin will give information Job Vacancy Executive Customer Care Jurong East 2018 DKSH. Here information more detail about Job Vacancy Executive Customer Care Jurong East 2018 DKSH.

Job Vacancy Executive Customer Care Jurong East 2018 DKSH

Here is criteria job description that you must meet to meet Job Vacancy Executive Customer Care Jurong East 2018 DKSH which opened earlier of this month:

is the leading Market Expansion Services Group with a focus on Asia. helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, is a global company headquartered in Zurich. With 770 business locations in 36 countries – 740 of them in Asia – and 28,300 specialized staff, generated net sales of CHF 10.1 billion in 2015. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Job responsibilities
  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Supervise customer care agents to ensure work processes and standard operating procedures are adhered to when performing work
  • Monitor the agents activity and movement to ensure manpower is fully occupied as scheduled
  • Conduct audit on inbound/outbound calls/transactions and provide feedback to call center agents for improvement
  • Monitor complaints logs to ensure complaints are attended and closed within stipulated key performance indicators
  • Identify and evaluate key areas/processes to improve upon to increase client and customer satisfaction level
  • Prepare regular/ad hoc KPI reports and identify areas for improvement
  • Conduct daily team briefings outlining any urgent issues, updates on promotions/campaigns, trade announcements, etc. to ensure agents are fully educated
  • Act as gatekeeper of problems raised and escalate to related departments
  • Establish and maintain good working relationships with clients/customers
Job requirements
  • Demonstrate knowledge in customer service principles and practices
  • Proven CRM and SAP knowledge
  • Proven experience in call center/customer service environments
  • Proven ability in multi-tasking and prioritizing workload
  • Demonstrate high attention to detail, follow-through and accuracy
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
  • Demonstrate ability to handle highly sensitive and confidential information with integrity '

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Only applicants that satisfies to terms above of that will be called upon to perform debriefing. For that, if you are interested and meet the candidates Job Vacancy Executive Customer Care Jurong East 2018 DKSH above, please submit your application before limit registration.

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