Job Vacancy Crisis Management Investigator April 2018 Newest Airbnb
Information of Job Vacancy
Title of Job : Job Vacancy Crisis Management Investigator Company Name : Airbnb Placement : No City Date : 30+ days ago ---> OPEN ! Expired : No
Job Vacancy Crisis Management Investigator 2016 Airbnb. Good Afternoon for the buddies who are looking for job. Hopefully not despair give to find a job that well suited with specialties your needed. Indeed occasionally find a job that corresponding is difficult in this year. On this occasion, the admin will give news Job Vacancy Crisis Management Investigator 2016 Airbnb. Here info more detail about Job Vacancy Crisis Management Investigator 2016 Airbnb.
Here is conditions job description that you must meet to apply Job Vacancy Crisis Management Investigator 2016 Airbnb which opened end of this month:
No global movement springs from individuals. It takes an entire team united behind something big. On the Trust and Safety team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation.
With 100 million lifetime guests, and 2 million listings in over 190 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world. We are looking for enthusiastic, dedicated crisis management investigators who will be able to help our hosts and guests when they need us the most.
Responsibilities will include a combination of the following:
Assisting with escalated issues and initiating the user dispute request process
Investigating both sides of incident disputes and negotiating collaboratively
Verifying facts and reaching policy-based determinations for effective resolution
Working to educate our hosts and guests to promote positive experiences
Educating users on how to maintain security and safety while using Airbnb responsibly
Monitoring flagged and inappropriate content and identifying trends in online risk
Working with Trust & Safety support teams to develop and enhance internal policies and tools
Investigating cases involving complex damages, trauma or personal harm, or brand risk
Evaluating both property damages and personal property damages
Maintaining high levels of confidentiality while performing investigations
Comprehensively documenting investigations through written reports
Interfacing with internal communications and social media teams
Background in advocacy, crisis management, or e-commerce customer service experience in risk management or related Trust and Safety field.
Language skills: Fluent English and Fluent Mandarin both verbal and written
Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays. Shifts may include evening or early morning hours
Bachelor’s Degree or equivalent and knowledge of a second (market-specific) language
Strong verbal (phone) and written (email) interpersonal communication skills
Passion for dispute resolution and a drive for results
Detail Oriented - you do your due diligence when completing an investigation
Background in advocacy, crisis response, dispute mitigation, or emergency response management
Or, background in fraud and/or online investigations with experience handling personal injury, personal harm, or property damage related issues
Ability to learn and adapt to new technologies
Solid judgment and a strong moral compass
Excellent problem solving, critical thinking and customer service skills
Calm and empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
Ability to multi-task, organize and work with rapidly changing priorities.
Innovative and passionate about continued process improvement.
Idea-driven, confident and articulate.
Only job candidates that meet to requirements above of that will be called upon to perform interviewed. For that, if you are interested and meet the job candidates Job Vacancy Crisis Management Investigator 2016 Airbnb above, please submit your application before expired vacancies.
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