Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang November 2018 Newest Azqore

Information of Job Vacancy

Title of Job : Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang
Company Name : Azqore
Placement : Pasir Panjang
Date : 30+ days ago ---> OPEN !
Expired : No

Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang 2018 Azqore. Good Morning for buddies who are looking for job. Hopefully not despair stop to find a job that appropriate with specialties your needed. Indeed once in a while find a job that convenient is not easy in this year. On this occasion, the admin will give news Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang 2018 Azqore. Here news more detail about Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang 2018 Azqore.

Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang 2018 Azqore

Here is requirements job description that you must meet to fill Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang 2018 Azqore which opened end of this month:

General information
Entity Our business has a single purpose: to build partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user community is active, with a unique system : S2i.


The team includes men and women of 24 nationalities, speaking 28 languages. Working out of Switzerland and Singapore, they form a unique multicultural mix of more than 200 experts in banking IT and 200 experts in banking operations.

We are a solid company, backed by the banking and financial strength of Crédit Agricole group (majority shareholder80%) , with its global presence, and resources made available by Capgemini under our strategic agreement (minoritiy shareholder20%), positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Reference number 2018-30026 Publication date 05/11/2018 Job description Business type

Types of JobsIT / Project Management

Complementary business types

Types of JobsSales / Customer Service

Contract type

Permanent Contract

Management position

No

Job summary

Senior Business AnalystHelpdesk Support Level 2 (Wealth Management)

One of the missions of Business Delivery & Support (BDS) is to ensure the functional support of the banking application. In this context, the candidate will be responsible for analyzing users' requests and questions and responding or escalating these requests to next support level. Coordination between the different support teams to optimize processes and knowledge management.

The candidate will be responsible for the following activities:

  • Coordinate the various Helpdesks (BDS and INFO) by ensuring a proper qualification of tickets
  • Follow-up and tickets recovery
  • Document a FAQ for Helpdesks
  • Prepare monthly Helpdesk statistics
  • Exchange with other CA-PBS Helpdesk Coordinators on best practices
  • Involve and carry out missions of the Customer Service team (e.g. projects, translation, training)
  • Document and monitor S2i technical modules (security, print management, mailings, external interfaces)

Required Skills:

Analysis, development and evaluation activities :

  • Analyze the client's needs and formalize the request in writing.
  • Able to write clearly and precisely.
  • Follow-Up changes: Management and writing CIM request due to a bug. Follow-Up during Release periods.
  • Follow-Up of projects: Project follow-up, Handover with technical and functional teams.

Organization, management and realization activities :

  • Know how to identify priorities (priority matrix) when several requests occur simultaneously.
  • Manage its own tickets by carrying out punctual and regular escalation until the incident is closed.
  • Involved into IT committees .Follow-up, manage action list, incident tracking and problem resolution.
  • Write exploitation guides and support procedures, process enhancement, force of proposal for technical and functional topics.

Communication, contact, animation or sales activities :

  • Prepare monthly and / or semi-annual report on the activities of the Service Desk and presentation of the indicators to the Management and other Restricted Committees (Quality, Service Session).
  • Manage client relationship : Help to enhance quality of service.
  • SPOC for Asia clients, Interface between the clients and other departments of CA-PBS.

Financial and control activities:

  • Controls that the HelpDesk requests have been duly processed and resolved satisfactorily by the specialist.

Job location Geographical area

Asia, Singapore

City
80 Pasir Panjang Road Mapletree Business City
Candidate criteria Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Higher education in Finance, IT or Engineering

Level of minimal experience

3-5 years

Experience

Minimum 5 years working experience

Required skills
  • Autonomous and has team spirit
  • Great availability and service oriented
  • Mediation and arbitration
  • Good communication skils
Technical skills required

Technical IT knowledge
Banking knowledge

Languages

English: Fluent mandatory ; French : Nice to have

Only job candidates that satisfies to conditions above of that will be called upon to perform debriefing. For that, if you are interested and meet the job candidates Job Vacancy Senior Business Analyst Helpdesk Support Wealth Management M F Pasir Panjang 2018 Azqore above, please submit your application before limit registration.

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